Do you pay Swiss import VAT and customs charges when ordering from Uniqlo?
Uniqlo's European online stores do not deliver to Swiss addresses, so no Swiss import charge arises. Buyers who use a forwarding service import the parcel themselves and pay 8.1% VAT plus the carrier fee.
The exclusion is stated on two separate Uniqlo service pages, so the no-delivery fact is solid. What cannot be given is an import cost, because Uniqlo never ships the parcel.
Uniqlo's EU customer service page lists every European country its online stores deliver to, and Switzerland is absent from that list. The same page states that Uniqlo does not ship to any other European country. The Italian site's FAQ repeats the point in plain words, saying delivery to Switzerland is not possible. There is no Swiss Uniqlo webshop and no .ch domain.
Because no parcel goes to Switzerland directly, there is no shop-side answer about who pays import VAT. Swiss shoppers reach Uniqlo through parcel forwarders that receive the order in France or Germany and re-ship it. In that case the forwarder or its carrier presents the import charge at the door, and Uniqlo has no part in it. Uniqlo also operates stores in neighbouring countries, where an in-store purchase carried home is a personal import subject to the CHF 150 allowance.
A forwarding service used to route a Uniqlo order into Switzerland will invoice import VAT and its own clearance fee, typically well above the Swiss Post rate.
“Please note, we currently do not ship to any other European countries than these.”
“Please also note that we are not able to deliver to Switzerland.”
“You will not incur any customs or duties charges when ordering from UNIQLO.”
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