Do you pay Swiss import VAT and customs charges when ordering from zooplus.ch?
Prices on zooplus.ch include Swiss VAT, and the shipping page states that no customs costs arise for deliveries to Switzerland and Liechtenstein. Shipping is CHF 4.90 and free from CHF 69, with nothing to pay the carrier at the door.
The shipping page is explicit and the Swiss VAT number in the imprint supports it. The general terms keep a boilerplate non-EU customs clause that was not removed, and no recent buyer report was found either way.
The Swiss shop states on its shipping page that no customs costs arise for delivery to Switzerland and Liechtenstein. Prices are shown in francs and include statutory VAT, and the imprint lists a Swiss VAT number, CHE-420942976-MWST. Parcels go out with Swiss Post or DPD, and the country table treats Switzerland as domestic delivery. That combination means zooplus clears the goods itself and bills the buyer the final amount at checkout.
The general terms still carry a clause saying the customer bears all customs clearance charges. It is written for orders delivered outside the EU generally and sits alongside the Switzerland statement, which is more specific and more recent. Ordering from zooplus.de or another zooplus country site instead would be a separate transaction, and those parcels are not covered by the Swiss page.
Ordering from zooplus.de instead of zooplus.ch puts the parcel under German pricing, and Swiss import VAT plus a carrier fee then falls to the buyer.
“Es entstehen keine Zollkosten für die Lieferung in die Schweiz und nach Liechtenstein.”
“Die Auslieferung Ihrer Bestellung erfolgt mit unseren Partnern Schweizer Post oder DPD.”
“USt-IdNr. CHE-420942976-MWST”
“Alle Preise enthalten die gesetzliche Mehrwertsteuer und sonstige Preisbestandteile und verstehen sich zuzüglich etwaiger Versandkosten.”
“Alle zusätzlichen Gebühren für die Zollabfertigung müssen von Ihnen getragen werden”
Shop policies change. Watch this one and we will re-check it for you, and tell you if the answer moves.