Do you pay Swiss import VAT and customs charges when ordering from Flaconi?
Prices on flaconi.ch include Swiss VAT and the parcel is cleared by the shop before it crosses the border. Swiss Post delivers with nothing to pay at the door, shipping is CHF 5.90 and free from CHF 39.
Goods leave a German warehouse in Halle, so the shop clears them itself under its Swiss VAT number rather than shipping from inside the country. Flaconi has no page devoted to customs, and the free-shipping threshold appears as CHF 29, 39 and 49 across pages, so the shipping figure may be promotional.
Flaconi runs a dedicated Swiss shop that bills in francs and ships only to Swiss addresses. The terms state that listed prices are final prices including the Swiss VAT that applies, and the shop footer repeats that all prices include MwSt. The Swiss imprint carries a Swiss VAT number, CHE-175.415.673 MWST, which is what a foreign seller registers under the mail-order rule. Swiss Post carries the parcel and the FAQ lists shipping at CHF 5.90 with free delivery above a stated order value.
A customer service reply on Trustpilot is the only place customs cover is stated outright. Flaconi's own pages establish it by the Swiss VAT number and tax-inclusive pricing rather than in words.
“Shop: flaconi.ch Versandkosten: CHF 5,90 (Versandkostenfrei ab CHF 49)”
“sie beinhalten die jeweils in der Schweiz gültige gesetzliche Mehrwertsteuer”
“Wir versenden Waren ausschließlich an Adressen in der Schweiz. Die Versandkosten für eine Lieferung in die Schweiz betragen 5,90 CHF.”
“Umsatzsteuer-ID-Nr.: CHE-175.415.673 MWST”
“werden sie direkt in unserem Hauptlogistikzentrum in Halle (Saale) für Sie bearbeitet und auf den Weg gebracht”
“Grundsätzlich musst du bei uns natürlich keine Zollgebühren bezahlen, diese werden selbstverständlich von uns übernommen”
“Alle Preise inkl. MwSt., versandkostenfrei ab CHF 39.00 sonst CHF 5.90 innerhalb Schweiz”
Shop policies change. Watch this one and we will re-check it for you, and tell you if the answer moves.