Do you pay Swiss import VAT and customs charges when ordering from hessnatur?
The Swiss pages price everything in francs including Swiss VAT, with CHF 6.95 shipping per order. The seller is Hess Natur-Textilien AG in Aarwangen, so the carrier collects nothing at the door.
No hessnatur page says in so many words that import VAT and clearance are covered, so the verdict rests on the Swiss entity, the Swiss UID and the franc pricing. The German terms served on the /ch domain still carry a general clause about taxes and duties outside the EU, and the stated shipping price differs between CHF 6.95 and CHF 6.99.
The Switzerland shop at hessnatur.com/ch is operated by Hess Natur-Textilien AG, Bützbergstrasse 2, CH-4912 Aarwangen, with the Swiss UID CHE-107.485.314. Its terms state that catalogue prices are in Swiss francs including value added tax, with a flat postage share of CHF 6.95 per order. The help centre lists Switzerland at CHF 6.99, billed in francs rather than euros. Returns also go to the Aarwangen address, which points to Swiss-side handling of the consignment.
Ordering through the German pages at hessnatur.com/de rather than the /ch shop puts the parcel on the EU price list, where import VAT of about CHF 32 on a CHF 400 order plus a carrier fee would fall due on delivery.
“Hess Natur-Textilien AG Bützbergstrasse 2 CH-4912 Aarwangen UID CHE-107.485.314”
“Sämtliche Katalogpreise verstehen sich in Schweizer Franken (CHF) inkl. Mehrwertsteuer”
“Schweiz CHF 6,99”
“können je nach Lieferland unterschiedliche weitere Kosten, etwa Steuern und/oder Zölle hinzukommen”
Shop policies change. Watch this one and we will re-check it for you, and tell you if the answer moves.