Twinseasons is a Dutch outdoor retailer (Twinseasons B.V., Groningen) selling at EU VAT-inclusive prices with nothing on its pages about Swiss import clearance. If a Swiss delivery is accepted at checkout, expect the carrier to collect 8.1% Swiss import VAT plus a clearance fee on delivery — roughly CHF 50 on a CHF 400 order.
Confidence is low because the verdict rests on an omission — no Swiss VAT or DDP language anywhere on the shipping page, terms or FAQ — rather than an explicit statement, and because it could not be confirmed that Switzerland is an available delivery country at checkout.
The shop's own German shipping page only says orders are delivered to addresses at home and abroad, with no country list, no Switzerland section and no word about customs, import VAT or duty. The Dutch-language delivery page gives concrete rates only for the Netherlands (EUR 5.95, free from EUR 50) and Belgium (EUR 6.95, free from EUR 100) and states that other countries are calculated and shown before the order is completed. The terms and conditions say all offered prices include VAT, which is the Dutch/German VAT of the seller — there is no statement anywhere that Swiss VAT is charged at checkout or that the shop clears Swiss customs, and no Swiss entity, .ch domain or CHF pricing.
What complicates it is that nothing on the site confirms Switzerland is even a selectable destination, and the checkout could not be tested. A Trustpilot exchange with a Swiss-market reviewer points the other way: the shop's reply notes the customer chose delivery to Germany and imported the goods into Switzerland himself, and that VAT refunding was not supported — consistent with a shop that does not handle Swiss imports. So the practical outcome is either that the buyer pays import VAT and a handling fee on delivery, or that Swiss addresses are not served at all and the buyer must use a forwarder or a German pickup point, where the buyer again pays the import charges.
If Switzerland is not offered at checkout at all, the order has to go to an EU address or forwarder, in which case the buyer declares and pays the import VAT plus the forwarder's clearance fee themselves.
“Die von Twinseasons bestellten Waren werden an Ihre Adresse im In- und Ausland geliefert.”
“Andere landen worden berekend en zijn zichtbaar voor het afronden van de orders.”
“Alle Preise in das Angebot von Produkten oder Dienstleistungen sind inklusiv MwSt.”
“Sie haben sich für den Versand nach Deutschland entschieden und importieren das Produkt selbst in die Schweiz.”
Shop policies change. Watch this one and we will re-check it for you, and tell you if the answer moves.