Thrivin is a Dutch company (Thrivin Fitness B.V., Enschede) that lists Switzerland with CHF pricing, but none of its help or policy pages says who pays Swiss import VAT or the carrier clearance fee. Budget for roughly 8.1% VAT plus a clearance charge on delivery unless the checkout page explicitly shows Swiss tax before you pay.
Confidence is low because the verdict rests on an omission rather than a statement: the shop never mentions import VAT or customs anywhere, and the only nearby claim ("no hidden costs") is generic marketing language. No Swiss buyer accounts were found to corroborate either outcome.
The shop's own pages establish only the basics: it is run by Thrivin Fitness B.V. in Enschede, Netherlands with a Dutch VAT number, it ships worldwide via PostNL, DHL and FedEx, shipping is free above EUR 80 including for "rest of the world", and Switzerland appears in the market/currency selector in CHF. The help centre has a dedicated "Shipping & Delivery" section and an "Are there any hidden costs?" entry that answers no, the checkout price is final — but that line sits among questions about the shop's own fees and says nothing about customs clearance, import VAT or a delivered-duty-paid service for non-EU destinations.
What complicates it is that the words customs, duties, import and tax do not appear anywhere in the FAQ, help centre, shipping policy or terms of service, so there is no statement to rely on either way. A CHF price in a Shopify market can mean either a fully landed price with Swiss VAT collected at checkout or merely local-currency display with the parcel travelling DAP. No Reddit or Trustpilot report from a Swiss buyer was found to settle it, and the checkout itself could not be tested, so the honest answer is that it is undetermined.
An express DHL or FedEx shipment is the most likely case to go against a favourable reading — those carriers add their own clearance/advancement fee on top of the 8.1% import VAT, typically well above Swiss Post's CHF 11-16.
“No. The price you see at checkout is the final cost.”
“We offer standard and express shipping through PostNL, DHL, and FedEx.”
“Thrivin Fitness B.V. All Rights Reserved. | Haverstraatpassage 62, 7511 EX Enschede, Netherlands”
“Switzerland (CHF CHF)”
Shop policies change. Watch this one and we will re-check it for you, and tell you if the answer moves.