MR PORTER's Swiss storefront quotes prices with import taxes already built in and DHL clears the parcel for you, so nothing is due when it arrives. Standard delivery costs EUR 8 and is free once you spend over EUR 250.
Two independent MR PORTER pages served on the Swiss storefront say duties and taxes are included, and the Swiss Terms lack the DDU clause other markets carry. The weakness is that the wording is generic boilerplate rather than a named Switzerland rule, and no Swiss buyer report was found to confirm delivery with nothing to pay.
The Switzerland version of the site (en-ch) states on its Payment help page that shipments go out on a DDP (Delivery Duty Paid) basis with all relevant import taxes and duties included in the final purchase price, and the Swiss Terms & Conditions repeat that customers in a DDP-served country incur import duty and tax but that these costs are included in the price. The Swiss delivery page prices Standard shipping at 8 EUR (free over 250 EUR) and Next Business Day at 15 EUR, and names DHL as the shipping partner, with UPS in some markets. Since Switzerland charges no duty on clothing and footwear anyway, the practical effect is that the 8.1% Swiss import VAT and the customs clearance are settled by MR PORTER, and DHL should not present an invoice at the door.
What complicates it is that the DDP sentence is standard MR PORTER help-page text rather than a Switzerland-specific statement, and the Swiss storefront still prices in EUR rather than CHF, so a buyer cannot see a Swiss VAT line at checkout to confirm it. Notably, the Swiss Terms omit the DDU paragraph that appears in other market versions (where DHL invoices the buyer directly), which is the strongest sign that Switzerland sits in the DDP group. No Reddit or Trustpilot account from a Swiss buyer was found to corroborate a clean delivery, so the conclusion rests on the shop's own wording. Exchanges and re-shipments outside the EU are separately described as going through customs clearance, so a replacement item can behave differently from the original order.
Exchanges and replacement items sent to Switzerland are described as processed for customs clearance with import duty and tax charges applying, so a swap may not be covered the way the original order is.
“We ship to your destination on a DDP (Delivery Duty Paid) basis, which means that all relevant import taxes and duties will be included in the final purchase price.”
“Customers purchasing from a country served as DDP will incur relevant import duty and tax. These costs are included in the final purchase price.”
“Enjoy Free Standard Delivery on orders over 250 EUR”
“Our shipping partner, DHL, offers you the flexibility to make changes to your delivery while it's on its way to you”
“exchanges made to destinations outside of the EU will be processed for customs clearance and therefore any relevant import duty and tax charges will apply”
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