Bike24 quotes Switzerland at the same parcel rate as EU countries (EUR 4.99, EUR 2.49 from EUR 100) and does not attach its "delivered excluding VAT" footnote to Switzerland, so Swiss VAT is settled at checkout and the parcel arrives cleared. On a normal parts or clothing order there should be nothing to pay the delivery driver.
The verdict rests on an inference from an omission — Switzerland is not marked with the "excluding VAT" footnote and is priced like an EU country — rather than on an explicit statement, and the page still contains a generic import-fees paragraph that could be read the other way. No checkout test and no recent Swiss buyer report was available to confirm it.
The shipping cost overview lists Switzerland in the first table together with Germany, Austria, Spain and the other EU countries at 4,99 € below 100 € and 2,49 € above, and Switzerland carries none of the page's footnotes. Footnote 2, which reads that the order is delivered excluding VAT and that import taxes and duties normally follow, is attached to Albania, Andorra, Liechtenstein, San Marino, the USA and so on, but not to Switzerland, Norway, Australia, New Zealand or Singapore, which are precisely the countries that force foreign sellers to register and charge local VAT or GST on low-value imports. The general price footnote also says only that prices for deliveries outside the EU are "partly" excluding VAT, which fits a shop that includes Swiss VAT for Swiss addresses. Swiss Post appears in the list of delivery partners, which is what a duty-paid Swiss delivery looks like.
What complicates it is that Bike24 never says so in words: there is no Switzerland page, no "duty paid" or "inkl. Schweizer MwSt." statement, and the same shipping page carries a standalone section headed customs and import fees stating that delivery is excluding VAT and import costs apply, without naming the countries it covers. A German cycling forum thread about ordering from bike24.de describes Swiss VAT being paid on receipt of the parcel, but that discussion predates both the mail-order VAT registration regime taking full effect and the 2024 abolition of duty on industrial goods. Complete bikes leave the EU-rate table behind: they travel by freight forwarder with a 29,99 € oversize surcharge for Switzerland and the price is only shown in checkout, so the clearance arrangement there is not documented.
A complete bike or other oversize item shipped by freight forwarder (29,99 € Swiss oversize surcharge, price only shown in checkout) is the case most likely to be cleared separately and billed to the buyer; Liechtenstein addresses are explicitly in the excluding-VAT group.
“Land Schweiz Bestellwert unter 100 EUR: 4,99 € Bestellwert ab 100 EUR: 2,49 €”
“Switzerland up to 100 EUR: 4,99 € from 100 EUR: 2,49 €”
“2. This order will be delivered excluding VAT.”
“Die Lieferung erfolgt exkl. Mehrwertsteuer. Zusätzlich zu den von BIKE24 berechneten Versandkosten fallen hier i.d.R. weitere Kosten im Rahmen der Einfuhr an.”
“Die schweizer MWST musste dann beim Erhalt des Paketes bezahlt werden.”
Shop policies change. Watch this one and we will re-check it for you, and tell you if the answer moves.