Swiss addresses are served by the company's Swiss storefront berg-freunde.ch, which prices in CHF and states that it covers the customs costs, so nothing is charged by the postman. Shipping is CHF 5.95 and free from CHF 100.
Not HIGH because the DDP wording is on berg-freunde.ch rather than on bergfreunde.de, whose own country list simply omits Switzerland, and because the .ch general terms contain a contradicting boilerplate clause about cross-border taxes being the buyer's responsibility.
The German site bergfreunde.de lists its selectable delivery countries on its shipping page and Switzerland is not among them (Liechtenstein is, and for that country the shop explicitly says net prices are shown and the buyer settles local taxes and duties on arrival). Swiss customers are instead served by berg-freunde.ch, operated by the same Bergfreunde GmbH with a Swiss VAT number (CHE-393.744.578) and a St. Gallen returns address. That shop quotes CHF prices, charges CHF 5.95 shipping up to CHF 100 and free above, states plainly that it bears the customs costs for delivery to Switzerland, sends with Swiss Post tracking, and says on its returns page that it handles all customs formalities. A verified Trusted Shops reviewer in July 2026 confirms no customs charges arrived afterwards.
What complicates it is that the clean DDP promise sits on the .ch domain rather than on bergfreunde.de itself, so a shopper who insists on ordering from the German shop cannot get a Swiss delivery address at all and would have to ship to a German address or a forwarder and import the parcel themselves, paying 8.1% import VAT plus the clearing fee. The .ch terms also carry the usual German boilerplate saying additional taxes and duties may arise on cross-border deliveries and are payable by the buyer to the authorities, which sits awkwardly beside the shipping page's clear statement; the shipping page is the more specific and more recent statement, so it governs.
Ordering on bergfreunde.de to a German address or a parcel forwarder: then you clear the goods yourself and pay import VAT plus a clearing fee. Food items (outdoor meals) are also the one category where Swiss duty still exists.
“Zollkosten für die Lieferung in die Schweiz übernehmen wir.”
“Schweiz | 5.95 CHF bis 100 CHF Bestellwert | Versandkostenfrei ab 100 CHF Bestellwert”
“Wir kümmern uns um alle Zollformalitäten!”
“Versandbestätigung inklusive des Trackinglinks der Schweizerischen Post”
“Ust-IdNr.: CHE-393.744.578”
“keine zusätzlichen Zollkosten die dann nächträglich nich vom Zoll erhoben würden”
“Sobald Du das Paket erhältst, musst Du die in Deinem Land geltenden Steuern und evtl. anfallende Zölle leisten”
“Bei grenzüberschreitender Lieferung können im Einzelfall weitere Steuern”
Shop policies change. Watch this one and we will re-check it for you, and tell you if the answer moves.